1 reviews | Active since Aug 2017

23 Feb 2018, 15:54

Bidvest MacCarthy toyota Durban has ****

I recently purchased a vechile from Bidvest MacCarthy toyota Durban, and after the vechile was delivered I could already see that I was going to have problems. The first issues was the side mirror was hanging on tape when delivered. I then took the Vechile to MacCarthy VW Arcadia Pretoria 2 days latter where they did a diagnostics on the vechile gear box. The vechile was making a terrible noise, so I asked what the problem was? The service manager then informed me that it was the alternator and it must he replaced. I then ask that the communicate with there branch in durban to sort it out. I then got a phone call from the durban branch's Manager "Roland" telling me it costs a lot of money. I the got another call from Arcadia telling me that Durban branch wants to recon the alternator. To close the issue in have here, if a vechile is faulting fix it before selling it, or putting it on the floor for sale. I am not happy with Durbans branch of MacCarthy and I expect to hear from somone more serious about their customer satisfaction than them.

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Replies (1)
McCarthy
McCarthy's reply05 Mar 2018, 11:13
Official

Good day,

Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.

Your reference number with Customer Care is REF 6559.

Regards

Bidvest McCarthy Customer Care

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