Bidvest MacCarthy toyota Durban has ****
I recently purchased a vechile from Bidvest MacCarthy toyota Durban, and after the vechile was delivered I could already see that I was going to have problems. The first issues was the side mirror was hanging on tape when delivered. I then took the Vechile to MacCarthy VW Arcadia Pretoria 2 days latter where they did a diagnostics on the vechile gear box. The vechile was making a terrible noise, so I asked what the problem was? The service manager then informed me that it was the alternator and it must he replaced. I then ask that the communicate with there branch in durban to sort it out. I then got a phone call from the durban branch's Manager "Roland" telling me it costs a lot of money. I the got another call from Arcadia telling me that Durban branch wants to recon the alternator. To close the issue in have here, if a vechile is faulting fix it before selling it, or putting it on the floor for sale. I am not happy with Durbans branch of MacCarthy and I expect to hear from somone more serious about their customer satisfaction than them.
Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.
Your reference number with Customer Care is REF 6559.
Regards
Bidvest McCarthy Customer Care
***
Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.
Your reference number with Customer Care is REF 6559.
Regards
Bidvest McCarthy Customer Care
***
