PO
Pierre O

1 reviews | Active since May 2015

23 Jan 2017, 14:27

Bad Servive at McCarthy's Menlyn!

<p>The only key of my Transporter kombi broke. I phoned the Brits branch, where I live, but they could only make one within 7 days. I then drove thru to Volkswagen in Menlyn - who promised that they could do it in 2 - 3 days, because I have a family and three children that needs to go to school everyday.</p> <p>I went to them on 12 January 2017. I worked with Andries. After many excuses the key was only done on the 20th.</p> <p>When I drove thru to Pta from Brits (with another car) to pick up they key - only then they let me know that I had to come there with the Kombi so that the car key can be coded!!! How?? I don't have another key! Why didn't you tell me??</p> <p>It is now the 23rd and I still don't have a key to my kombi!</p> <p> </p> <p>I wouldn't reccommend Volkswagen Menlyn to anyone! Poor poor service! </p>

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Replies (1)
McCarthy
McCarthy's reply14 Feb 2017, 13:46
Official

Good day

Our sincere apologies for your experience. Management would like to look into resolving this matter. If it is still outstanding please email us at ***

Regards

Bidvest McCarthy Customer Care