Bad service from Toyota Kingsmead

Booked my toyota auris for brakes. Quoted R8500 to replace. Took 2 days and after 10 phone calls did my car get fixed Miraculously at 2:30pm from not having the spares to pick your car up at 4pm (makes me wonder R8500 and did they really change all the parts!) No communication for service advisor. Invoiced me for parts under warranty. Service levels differ as per the vehicle you drive