Bad service from start to finish

I had my car serviced at Mccarthy Volkswagen Menlyn - what a bad experience. From phoning to make an appointment (I was on the line 8 minutes before I could speak to a person), to only receiving my car at 17:00 (I was told it should be finished by 13:00). I had a few extra questions which Inno and Mercy struggled all day to find answers to and in the end could not really help me. They forgot to print the quote for extra work recommended for me, but promised to email it. I phoned the next day, spoke to Luke (their manager), who promised to forward it asap. Another day has passed, and still no quote. They even made a mistake in my service book with the kilos for the next service (wrote 90 000 instead of 80 000). What a disappointment, this was my first contact with Volkswagen, having recently bought my first Caravelle. Seems like it might have been a mistake...