Bad service experience

I took my car in for service at McCarthy Toyota Edenvale in the morning of 24 January 2019 and I was dropped off at home with the agreement that I will be fetched once my car is ready for collection. I got a call from my service adviser on the day (Gideon Mohale) at exactly 13h01 to let me know that my car is ready for collection and the driver will call me when he leaves to come fetch me. At exactly 15h12, seeing that nobody is contacting me, I called the service department to inquire about my collection status. I spoke to someone in the service department (Busi) who told me that my service adviser has left but she will check with the driver regarding fetching me. She (Busi) did get back to me at exactly 15h40 to inform me that she managed to locate the driver and he confirmed that he will come fetch me. After a long wait, I received a call at exactly 16h46 to let me know that he is on the way to fetch me. After a long wait, I made several calls to McCarthy Toyota Edenvale from 17h51 till around 18h21 to try check on the status but there was no answer , obviously knock off time. It is now 22h46 as I type this memo and still no one has spoken to me regarding my car to this moment. I find this very appalling and extremely disrespectful and unprofessional that my car has to leave my sight overnight without my consent. No communication at all from the branch and this is clearly disrespectful to customers.

This raises concerns regarding the rattling noise on the steering wheel that I have encountered since the first day I got my car of whether it has been attended to as I have been reporting it and I get the feedback that nobody in the workshop can see anything wrong.

This is a very bad service experience, I must say.