Bad service backed up by lies, deceipt and lack of

I purchased a new vehicle at McArthy VW with a service contact. On 22 Dec 2014 I took the car in for a planned, booked service. I was informed that the vehicle would be ready by 11:00 ish as requested.<br> At 1200 I went to VW, the vehicle had been washed but not serviced.<br> The lady service consultant could not help and referred me to the service manager who stated that they had to get authority from VW head office. When I asked why he stated that that is the way it has to be. I asked to see the authorisation and was refused as it was \in the computer ". <br> I then demanded to see this person's senior. She refused to see me as she \""had to go to a meeting shortly\""<br> I eventually received the vehicle after 14:00<br> I was not supp**** with a copy of the worksheet as \""the printers were down\""<br> The service manager promised to send me the document by emai.<br> He did not.<br> I mailed the owner of VW witbank and asked for 6 points to be clarified.<br> I merely received a copy of the worksheet and an email containing platitudes but no explanation of the points mentioned.<br> I emailed them again to ask for clarification on these 5 points and have received no answer.<br> I am able to provide the emails I sent. """