1 reviews | Active since Dec 2019
Bad Service at VW Constantia and Car problem not resolved.
I purchased a Brand new Golf 7.5 1.0L RLINE in 2018, Around August 2019 I experienced the car slipping on the first gear, took the car in , I had no feedback and my car sat at the dealership for 4 days. Service Advisor just didn't care about getting back to me. 8 weeks later after a new clutch kit was replaced, the car was slipping again and went in for another 4 days, I complained and the service manager tells me after collecting the car the probability is that the car will come back in after 10000KM with the same issue, not even 2 weeks later, the clutch burns and has loss of power, 2 days later, the car is leaking oil, I drive back to the dealership and the Service manager laughs in my face and says book the car in, I requested that they give me a courtesy car and tells me that he cannot assist me with a car otherwise I am liable to pay for an access of 40K, Not even my problem as they broke the transmission leaver and caused the oil to leak, After numerous and frustrating calls I inform the dealer principal who only talks over you and argues with you more. Arrogant and most unpleasable experience I had ever buying a car from this branch. The car has now the 4th clutch in a matter of 3 month and is still not 100% right and still sitting with the problem. October 26th Picked up my car and since than I am so unhappy with the way the car has been running. I certainly understand that products have issues but the manner of how I was handled by VW Constantia , I would not recommend anyone utilise their services. I still don't have a full explanation why my car is having this problem, Been to other branches and was treated with so much respect and was advised in the correct manner. The only one good thing I experienced from this branch was the sales guy who sold me the car , what an exceptional character and went way above board to give me feedback.
