Bad service and service delivery

I would like to lodge a complaint against Bidvest Mc Carthy pre-owned Parow branch whom we bought a vehicle from them in December 2017. We purchased and received our vehicle on the 19th December 2017 and contacted the dealer via email on 27th December 2017 which was within the 7 working day return policy noting all our issues we would like attended to on the vehicle otherwise we would return the vehicle. They did confirm and reply back in writing on the same day confirming that they would have all our problems seen to. We returned the vehicle on 10th January and have received it back on 30 January.

Most of our issues has been dealt with but we are still unhappy about 1 thing. The passenger side mirror which was glued on initially has been replaced with a new mirror but we have received it back with a second hand back cover which is not the cover that was initially on the vehicle. The current back cover is chipped and very visible. When we contacted the dealer he confirmed that they have ordered the mirror from Hyundai and that all back covers comes standard in black, if so why did they not have the new cover sprayed instead of putting some other second hand cover on and not even the one that was originally on the vehicle. I have a picture of the car when it was purchased and took a picture of it now after we received it back from the dealership and you will clearly be able to see the difference, the cover looks worse than before.

I have emailed head office and they were in contact with the manager at the dealership who said that he suspects the panel beaters might have put the wrong cover/casing on, if this is the case then all I want is my original cover to be replaced which was not chipped or the new casing that came with the new mirror which “they ordered” which should then be sprayed white to that of the car. To date I have not heard back from head office nor the manager of the branch neither confirming what is going to happen.

I have already let it go of the fact that the vehicle did not go for the AA 80 point check as it was only sent when we returned the vehicle to the dealer on 10 January 2018, how they could release the vehicle to us without going for this check and without the dekra report is ********* and beyond me but am not willing to settle for the damaged cover they replaced on the passenger mirror.