Bad service AND bad product!

About 6 weeks ago our 2020 Ford Wild Track bakkie didn't want to start. It was towed into Novel Ford Stellenbosch and sent back to us 3 days later saying there's nothing wrong with it... 2 days later it did the same... Once again it was towed back to Novel Ford Stellenbosch. It took them a WHOLE week to inform us that it's the battery. No courtesy car, no offer to help, not keeping us up to date - we had to phone to ask for updates. On receiving the car back one afternoon at 16.50, I was informed that I had to get a new battery put in from somewhere els as they could not do it. I rushed to get an open place in 10 min. (Thank you @tigerwheelntyre Stellenbosch for being so helpful.) As I drove home I noticed that my windscreen had a HUGE crack in it! Now, 3 weeks later, Ford Stellenbosch has STILL not come up with a solution! I have phoned numerous times and all I am ever told is that the right person (whom I'll not name by name) will call me back. I find this absolutely PATHETIC! I am not someone who complains easily but this is so ridiculous! I have never received such bad service and will NEVER buy a ford again! (Needless to say our gearbox also packed up within the first 6 months of buying it brand new...) Ford you are disappointing and I will advise everyone I know in this matter when asked about vehicle suggestions!