JP
Jacob P

1 reviews | Active since Mar 2011

21 Feb 2017, 15:54

Bad Service and Bad attitude

<p>Hi <br />I would like to complain with regard to the service received from </p> <p>McCARTHY VOLKSWAGEN - CONSTANTIA</p> <p> </p> <p>Last week I took my VW Amarok for service and ask them to check the turbo since it was making whistling noise(this is the second time this is happening )and I was advice they don't have stock for the parts. I need to take the car back and yesterday I received a call from the service advisor requesting that i bring the car back , this morning( 8h30 am )I took the car in and around 1h45 pm I received a call from the dealer and telling me that the won't able to finish my car because there are part missing and they carrying over the car and the dont even suggesting borrow me a vehicle and the service manager was not professional when I explained my issues.I feel It was unprofessional coming from the manager </p>

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Replies (1)
McCarthy
McCarthy's reply14 Jun 2017, 11:51
Official

Good day

My sincere apologies for your experience. If the issue has not yet been resolved please email us at ***

Regards

Bidvest McCarthy Customer Care