1 reviews | Active since Jul 2018
Bad service after vehicle purchase
Very unsatisfied with the service that i have received from the Mccarthy Midrand dealership especially after the purchase of my car. I bought a vehicle in December 2017 and it had a few problems that were not specified to me upon purchase. 1- front passanger door was not in line with the rest of the body 2- the vehicle seemed to be not aligned because when driving it would swerve in a different direction on a straight road 3- the brakes had a sound when braking in a downhill
I emailed the sales consultant that sold the car to me ( Andre Lansberg) and advised him that i have experienced such problems with the car, he told me that he would arrange for someone to fetch the car, he did but we had to struggle before the driver could leave the car with my mother as i was at the doctor.
The driver then took the car and left a courtesy car at home. My vehicle was brought back the next day and Andre assured me that everything was in order, to my surprise, nothing was done on the vehicle. I emailed him again notifying him that the brakes and the door was still the same. He rep**** and said that the panel beaters open in January 2018 and he will arrange for the car to be fetched by then. I rep**** and acknowledged.
In January I emailed him and requested that he sends someone to fetch my car, he did so and the door was fixed. Today is the 21st July 2018 and the brakes still haven't been fixed and i have sent multiple emails that he has ignored them.
Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.
Your reference number with Customer Care is REF 6699.
Regards,
Bidvest McCarthy Customer Care
http://ow.ly/OMSb30l2E79
Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.
Your reference number with Customer Care is REF 6699.
Regards,
Bidvest McCarthy Customer Care
http://ow.ly/OMSb30l2E79
