HK
Hennie K

1 reviews | Active since Feb 2011

24 Mar 2016, 16:22

Bad Service

I visit the used car section yesterday 23/03/2016 and consult with Joe regarding a vehicle Jeep Wrangler. I gave him all the details required and ask him to work a deal.<br> <br> He has not called me back once. Every time I have to call him and then his response was that his managers are working on it. I went to the floor again today nd I saw Mr Hope(Manager) who straight tod me that another customer came in and he have an application on the vehicle yesterday afternoon. <br> <br> I feel that if Joe and his manager did their jobs and came back with the figures what the vehicle cost and what the trade in will be I could have submit my application before the other client.<br> <br> I feel that I was treated absolutely badly and I am a customer of McCarthy. I have bought three new vehicles from this dealership and still I am treated badly.<br> <br> Maybe I should in future just avoid any McCarthy dealerships, which won't worry you because I assume you have enough customers to be concerned about one (me).<br> <br>

0
Replies (1)
McCarthy
McCarthy's reply30 Mar 2016, 16:20
Official
Hello henniek22,

Good day,

Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.

Your reference number with Customer Care is REF 5981.

Regards

Bidvest McCarthy Customer Care
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