mM
mpumi M

1 reviews | Active since Apr 2012

26 Nov 2015, 15:49

bad service

I have never had such hrsh experience with any toyota ever since i got my car.On Tuesday i took my car in for service at Toyota Midrand,i gave a list of what i wanted to be attended to and none of that was done. <br> <br> 1. I asked for them to check my shocks, i was told by the service consultant that toyota does not take care of that, they can only check but id need to take it to SuperQuick. <br> <br> 2. i asked for my brake pads to be checked and possibly done, nobody called me during the day to inform me on the findings of that. <br> <br> 3. i asked for my USB port to be looked into because it doesnt play,i even showed my service consultant where to find it. Well guess what? that was not done because nobody knew where to find it, NOBODY EVEN BOTHERED TO PHONE ME AND FIND OUT,THEY JUST DECIDED TO LEAVE IT.<br> <br> My back wheels are foinished i was not told to replace them or made aware of that, im even beginning to think that nothing was done on my car except the glaze i payed R350 for privately and the wash that they do. <br> <br> My service consultant helped me with nothing, i had no communication with her.

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Replies (1)
McCarthy
McCarthy's reply01 Dec 2015, 09:56
Official
Hello muntz,

Good day,

Your complaint has been logged and sent through to the dealership and management for resolution. Please contact us should you need additional help.

Your reference number with Customer Care is REF 5788.

Regards

McCarthy Customer Care
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Best regards,