Bad Service

I have a Toyota Hilux that has been serviced at Ballito for 5 years now , up to this day when the service department say they will call they never call and that is a problem right up to the service manager , Who it seems some of the time is not there.<br> Fact is My vehicle has been there for more than 9 days now and I have been there more than 3 times requesting for updates on the repair ,where I get told on all occasions that they will phone now or tomorrow <br> But that never happens <br> I do not understand the reasons its taking so long , 1 week to do pressure test on block and head should only take max 2 days , and only 1 person who is what I can see is half the time out can authorise the work or any orders for spares if he is away then we all have to wait., Apparently today he is on leave so I assume nothing will happen today either.<br> Anyway whatever the reason FACT IS , there is unnecessary time wasting and no follow up which is costing me money to be without transport .