FJ
Frans J

1 reviews | Active since Aug 2013

27 Jul 2015, 16:48

Bad Service

I have sent my 2008 Jeep Laredo 3.7L to Jeep Wonderboom twice now where they had to order parts and it takes 2 weeks to get it here from America, now I don't mind waiting if it will fix my car, but twice now and every time I have to send it back as it is still not fixed. I received my Jeep back last Monday, very happy it looked fixed my first trip in it. Then the errors starting showing up. and after driving it for 2 days it went into limp mode again. <br> <br> I have tried to phone them and left messages, but nothing. No reply or feedback for almost 2 days now.'<br> <br> I escalated to Jeep Chrysler that also does not look like they want to assist. Client service in this country is a joke. <br> <br> Now my frustration is that my wife is due any day now and I'm sitting without a car, since Jeep is not able to fix their own product.<br> <br> Dont know what else to do to get this sorted.<br> <br> I had the Jeep since middle march, i drove it for almost a month and it has been at Jeep then rest of the time. Almost 3 months.

0
Replies (1)
McCarthy
McCarthy's reply13 Aug 2015, 14:41
Official
Hello Frans718,

Good day,

Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.

Your reference number with Customer Care is REF 5567.

Regards

Sani Moyo
McCarthy Customer Care
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Best regards,