Bad Service

I had an appoint with Toyota Bruma for the 17 June 15, however I could not honour that appointment. But I called Winifred and left a message for her notifying her that I won't make it for my appointment. I went to Toyota bruma on the 19 June 2015 and I was told Winifred is off sick, I spoke to a Tanya and another African guy to ask them to check if the part is there? They both told me that there is no part for my car. Now I don't ever want to deal with that branch as I have been there more than 5 times for the same thing without any joy. I want that branch to make an arrangement to have the part sent to a Toyota branch in Toyota Empire Street Johannesburg and Bruma can carry ALL THE COSTS. I await your feedback.