Bad Service

<p> </p> <p>I have been a loyal and very satisfied client of McCarthy Toyota centurion, however the experience and service I received in the last few days was both Frustrating and disappointing.</p> <p> </p> <p>I purchased my Toyota Auris from McCarthy Toyota Centurion and have always taken my car for services to them.</p> <p> </p> <p>· On the 6 March 2017 the Engine light in my car came on which I then took to Toyota Centurion to have it checked. They told me that nothing was wrong and that the Electric engine box needed to be reset</p> <p>· On the 2 May 2017 I booked my car in for 120 000km service which is a major service</p> <p>· There was no engine light on when I took my car in</p> <p>· My car battery was working fine</p> <p>· After paying for the service, my car battery was dead</p> <p>· Toyota did not even have the equipment to check the battery life on the car</p> <p>· They then told me to go down the road to a battery centre to go and have it checked (what kind of service centre does not have that equipment)</p> <p>· I brought along my spare key to get the battery changed, no one informs me the battery was not put in the key but however stored in the cubby, if I wanted the battery to be left in the cubby I would not have brought my spare key along</p> <p>· Once I left the service centre my engine light came on again</p> <p>· I then took it back to Toyota on the 3 May 2017</p> <p>· I was then told that there might be an engine valve problem</p> <p>· My car went in for a major service and they did not pick all this up when they did the service which is unacceptable</p> <p>· My car came back from the service with more problems</p> <p>· My driver’s side Auto sign on the window button kept on going on and off and it was not automated any longer</p> <p>· I was then told to book my car in this morning again</p> <p>· I was told now that my engine valve need to be replace which is going to cost approximately R 21 000</p> <p>· Problems should be picked up when the car was taken for a service</p> <p> </p> <p>The service consultant Mary Rikert does not feel any remorse for the trouble this has caused nor does the service centre all they say is I should speak to the manager</p> <p>But the fault is also with the technicians and the foreman who was in charge of making sure that the service was done correctly</p> <p> </p> <p>The service centre looks like it works on mass production and tries to get as many services done as possible without paying attention to detail</p> <p> </p> <p>I AM REALLY DISTATISFIED WITH THE SERVICE AND THE ATTITUTDE OF MCCARTHY TOYOTA CENTURION</p> <p> </p> <p>THE MANAGER OF THE BRANCH DIDNT EVEN BOTHER TO CALL AND APOLOGIES FOR THE POOR SERVICE ALL THE PROBLEMS I AM HAVING WITH MY CAR I BLAME ON THE POOR SERVICE I RECEIVED </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p><br /> <br /> </p> <p> </p>