BAD SERVICE

<p>I bought my car from Bidvest McCarthy Volkswagen Durban January 2016. It has went in 3 times for various reasons till date. </p> <p>1. To have the engine and gear box mounting replaced.</p> <p>2. The car refused to start and had to be towed away from home. They had it for 5 days only to inform me that the battery was replaced. It then came back from them and I found that there was a shudder on steering wheel whilst braking. I took my car back to them.</p> <p>3. The vehicle is currently with them from 13/06/2016. I was told that i have to replace brake pads and discs</p> <p>They want me to pay R4000 to replace this. WHAT NONSENS ???</p> <p>I refuse to pay this, as the vehicle is still under warranty. I have only owned this vehicle for 5 months. I am a dissatisfied customer and I have received very poor aftersales service from the dealership.</p> <p>People that I have been talking with to assist are Trevor Naidoo Service manager, Cheryl Seedat Assistant manager, Jason general manager and Shawrn Stevenson.</p> <p>I went to the dealership on the 16/06/2016 spoke to Angelo(Manager). Sharwn Stevenson so called manager was not in. My husband then had to relate our entire story once again. He was very aplogetic to us on behalf of the Staff and dealership. He reassured us that this will be taken to senior management the next morning. I was hoping after this something good would happen, unfortunately it just gets worst now this dearlership is playing ping pong game with me. From one person to the next .</p> <p>WHY MUST I PAY THIS AMOUNT WHEN MY CAR DID NOT HAVE A SHUDDER BEFORE THEY TOWWED IT AWAY??? </p> <p>Looking forward on your urgent assistance. </p> <p>Mobile: ********** 027 </p> <p>Kind Regards</p> <p>Rehana</p> <p> </p>