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Natasha N

1 reviews | Active since Nov 2015

30 Nov 2015, 11:50

Bad Job Done By Mccarthy Ford and Mazda,Gleneagles

Took my car in to Mccarthy Ford and Mazda, Gleneagles branch on the 6th of November to get a major service done. I also reported a problem that needed to be looked at.<br> They replaced the cam belt and tensioner as part of the major service. They also fitted a new battery saying it would resolve the problem. The car came back and 3 weeks later and it is giving me the same problem that I reported. I asked for the opinion of a mechanic and they say that car smells of petrol which indicates that the the cam belt timing is most likely off and why did Ford not do any diagnostic checks, which is good question.<br> The mechanic showed me that Ford also did not ***** back the water tank in place. I had to fit a spare ***** onto the water tank.<br> I paid Ford R13 400,00 to do a shoddy job with no diagnostics done. <br> <br> If they really wanted to resolve my issue, why were there no diagnostics done on the car to find the problem when I initailly took it in. I am now paying for transport to and from work because the problem is more pronounced. I called customer services early this morning and they still have not come back with an answer. It is now 11:35am and no one has gotten back to me

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Replies (1)
McCarthy
McCarthy's reply03 Dec 2015, 14:43
Official
Hello Natasha N,

Good day,

Your complaint has been logged and sent through to the dealership and management for resolution. Please contact us should you need additional help.

Your reference number with Customer Care is REF 5797.

Regards

McCarthy Customer Care
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