Bad Customer Service

I have had my C63 for 12 months now. And since day one, it had a fault with the exhaust system. It makes a loud rattle during acceleration. And the noise it produces, is not the “AMG growl”. So, in other words, I have driven a C63 AMG for 12 months, and it does not sound like a proper C63 AMG.

After being to 2 dealers, eventually the fault was identified, at a third dealer, being Mercedes Benz Menlyn. During acceleration, there is a loud metallic rattle. However, when you switch off the AMG Sports Exhaust via the Sports Exhaust button, the noise stops. They presumed it had something to do with the actuator in the exhaust. After being in for repair, 3 times, it was still not fixed. They said they have reported it to Mercedes Benz Germany to wait for an answer. It has been months now, and I have still not received an answer. Even though I had read on Google, that many other drivers have experienced this, and had the butterfly valve/electronics replaced to fix it. So Mercedes Benz must have a solution.

In October last year, I sent an email to Mercedes Benz Head Office. The email I used was **********

To date, I have still not received an email reply from Mercedes Benz. I resent the email on the 2nd November, and the 6th November, and the 26th November and 7th December. Eventually I received a call, to be told they are working on it???

I am not impressed with the customer care received form Mercedes Benz Head Office. Driving a faulty car for 12 months, and then having customer care not take any action after 3 months? Shocking service.

So, I would like to ask, do you have any contacts with more authority than the customer care department, that can attend to my one year issue? As I said in my letter, “I would like to request that a senior technical advisor from Head Office be assigned to this”

I would also like the repair to be done at a closer branch, like Bryanston.