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Boitumelo B

1 reviews | Active since Oct 2017

11 Oct 2017, 12:28

Bad customer service

I have purchased kia rio 2012 model with GM McCarthy Menlyn branch, I have two with the car, 3days after i bought the car i got stalked i called them and they tookthe car and changed the battery, secondly i complaint about the gear changer that is not covered and since then they have not fixed it, currently iam setting witha car that is shaking when i drive, smokes too, i went to GM McCarthy and the GM was closed down, i called there callcenter and i did not get any assistance from them, they are just taking me pillar to pillar but with no help, i had requested them to tell me were i should take the car because i will like to cancel the deal with McCarthy because they are failing to help me. I can not be paying for the product that i am not happy with

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Replies (1)
McCarthy
McCarthy's reply13 Oct 2017, 10:37
Official

Good day,

Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.

Your reference number with Customer Care is REF 6352.

Regards

Bidvest McCarthy Customer Care
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Best regards,