Bad Customer Experience

I had my car serviced at Toyota in midrand and when I got home saw a scratch on the vehicle. The next day I went to see the Service Manager and Service Advisor and they were very rude. They insisted the vehicle was scratched at various different locations. Both the service manager and service advisor walked away from me while discussing the issue. I had a colleague with me and she was told not to talk as the issue got nothing to do with her. The service manager said he will not discuss anything further with me and will deal directly with my husband. I don't understand how a vehicle owner gets treated as if they don't exist. <br> The service manager agreed to fix the scratch, but it am very disappointed with the poor way I was treated and the disregard they showed me as the owner of the vehicle. <br> After the incident I don't feel comfortable leaving my car at Midrand Toyota as I am afraid of what other things can go wrong and of their bad attitude to stressful situations with customers.<br> I also emailed bid vest customer service a few days ago regarding the issue and got no response.<br> Very disappointed.