SM
Siphiwe M

1 reviews | Active since Oct 2015

08 Aug 2016, 10:58

BAD CONDITION CAR AND NOT WILLING TO TAKE RESPONSIBILITY

<p>I bought my car at the McCarthy VW at Acardia November 2015, and 8 months later the vehicle is giving me battery problems. I was assured that the vehicle is in good condition when I bought it, and today it is going to cost me money I did not plan on spending. One of the reason of buying a car at a reputable Dealership like VW Mastercar is so that you avoid such inconveniences and are assured of the quality of the car. I called in at VW and they say I have to replace the battery at my cost!! </p> <p> </p> <p>How does VW sell me a car with a worn-out battery at a cost of a car that has a good battery, and expect me to replace the battery at my own cost! Might as well have just sold me a car without a battery atleast then I would know what I was getting myself into, rather than misleading me and assuring me that the car and everything in it, is need good condition then few months down the line, Im having break-downs and tow- trucks carry me, them VW accepts no responsibility whatsoever. </p> <p> </p> <p>Very dissapointed on the quality on your cars, as well as your misleading promises. </p>

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Replies (1)
McCarthy
McCarthy's reply31 Aug 2016, 15:18
Official


Good day,

Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.

Your reference number with Customer Care is REF 6112.

Regards

Bidvest McCarthy Customer Care