Bad attitude,Bad Customer Service

On the 19/02/2016 I had problem with my head lights they were not working and i tested the globes and the fuse and the were not damaged i went to Mccarthy Vw Durban i met up with Smerdon Imraan who was really rude and had a bad attitude when i explained to him that my head lights are not working i just need someone who can check what is the problem cause i have checked the globes and fuse and there is nothing wrong,He told me that i should book the car and bring it on Monday then it will be attanded,When i explained to him that i will be travelling and i cant travel with a car with the head lights not working then he told me that theres nothing he can do and he was busy with his computer and i could see that he did not care.VW should Organise a Customer Care Training for this Imraan Smerdon or he can join the Taxi business.<br> <br> I decided to go to Trevor Naidoo who is the Service Manager he was very helpful when i explained the problem he attanded the problem sametime even though he was busy having his lunch he called the Workshop Foreman to come down and assist me,He introduced himself as Nathan Naidoo he checked my car and he told that the Switch is damaged and it was replaced.