Audi Wonderboom: Appalling Service, Disgusting Integrity, Atrocious Attitude!

What was supposed to be a good experience has turned into the most horrific event of my life, Thanks to McCarthy Audi Wonderboom!

I decided to purchase myself a Pre Owned Audi A4 from the said branch on the 25th September, I mentioned to my wife that the front left door looks as if it was resprayed and so poorly done, She brought this to the attention of the sales executive whom claimed that it was just due to glazing and that the glazing will resolve it as it was worn due to age, not a problem, we issued them the benefit of the doubt,

Due to work commitments I have not been able to spend much time with the car however on Sunday afternoon, I decided to look at it and make sure it was all 100%, upon closer inspection we found some interesting finds: 1. Front Door "glazing" was vanishing again revealing the paint swirls, 2. All over the vehicle there was these paint swirls, 3. Above the left rear tail light clear cut indication of repainting and orange peeling that occurred. 4. Right rear fender needed to be re blended 5. Front bumper looked as if it was very poorly repainted,

The car went straight back on the monday morning, 30 September. Was informed that we are to take it back for rectification on Wednesday. Okay, great!

Take the car back, get issued a white board marker and get asked by Lerato to X on the car where it had issues. I duly comply!

Receive a call on Thursday afternoon stating that the car is ready and we can go collect Friday morning on the 4th October. Get to Audi Wonderboom at about 7:50 and walk toward the car, first thing I notice is that the same X marks I made with the whiteboard marker are still on the bumper, clearly showing no work done, Front left door was polished with the handle being repainted with horrific orange peeling on it,

Rear left fender, no work done. Rear right fender, polished. Immediately I state my dissatisfaction, get told by the second in command as the sales manager and DP is on leave that I must give them another chance, I say no, after much deliberation and argumentation I afford them the importunity to take to a panel beater of my choice and theirs. My panel beater confirmed my suspicions, the car was in a massive accident and had major work done! I immediately cancel the deal and ask for a exchange car or a refund. I get declined on both. I even sent options to Lerato for her to assist in securing, I get ignored!

Eventually I find a car, at a different dealer around the corner in the same group and inform her that due to her lack of assistance I will proceed to purchase another vehicle, I get told no I must not as they will get the car for me but she cannot confirm when as her manager is on leave and I must wait until she returns, Why should I wait for your manager! Surely there is a 2IC, Oh wait the 2IC cannot make decisions!

I emailed the MD, read receipts, no response!

During all this, we where busy concluding a deal at the other dealership and both the sales executive and acting 2IC walk into a closed office and take the keys to the loan car that they issued us, without affording the opportunity for us to remove valuables from the vehicle as they had a client whom wanted to see the vehicle! I need to understand then what would have happened if I had the vehicle at work with me in Sandton? Would they have sent the client there?

So in short, I now sit with a part deposit paid on a car at one dealer, Audi Wonderboom refuses to refund me, There is no manager to speak to, there is no one of authority in the country! They just take your money, issue you a accident damaged vehicle and tell you to move on!

So the car is now standing at Audi Wonderboom, their loan car in my driveway and I sit with a loss of R240K!

I am absolutely perplexed by the lack of management being present, the fact that the staff just do as they please, the fact that you get *****ed once you hand over your cash and the fact that there is never any feedback!

Just to be clear, All I wanted was for another car! I even bought within the same group, all Audi could have done was do a EFT from them to the other dealership to ensure that I am not stranded without wheels, I am now officially stranded!

Thanks Audi for the so called premium brand and premium service!