MN
Malcolm N
1 reviews | Active since Dec 2016
29 Nov 2018, 12:27
Arrogant Customer Service
Very rude and arrogant responses received from Cathy Patterson who, after sending me numerous sms's and e-mails on upgrading my vehicle's service plan, refused to assist me after I suggested the discount offered be reviewed.
Cathy Patterson also suggested I seek assistance from another dealer. I wonder if she treats all of Bidvest McCarthy clients this way. If not I can't understand her reason to discriminate against me.
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Replies (1)
McCarthy's replyOfficial
04 Dec 2018, 10:47Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. We will be assisting you, please contact us should you need additional help. We hope that we can restore your faith in our dealership and in our brand.
Your reference number with Customer Care is REF 6768.
Regards,
Bidvest McCarthy Customer Care
http://ow.ly/OMSb30l2E79
Your complaint has been logged and sent through to the dealership and management for resolution. We will be assisting you, please contact us should you need additional help. We hope that we can restore your faith in our dealership and in our brand.
Your reference number with Customer Care is REF 6768.
Regards,
Bidvest McCarthy Customer Care
http://ow.ly/OMSb30l2E79
McCarthy's reply04 Dec 2018, 10:47
Official
Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. We will be assisting you, please contact us should you need additional help. We hope that we can restore your faith in our dealership and in our brand.
Your reference number with Customer Care is REF 6768.
Regards,
Bidvest McCarthy Customer Care
http://ow.ly/OMSb30l2E79
Your complaint has been logged and sent through to the dealership and management for resolution. We will be assisting you, please contact us should you need additional help. We hope that we can restore your faith in our dealership and in our brand.
Your reference number with Customer Care is REF 6768.
Regards,
Bidvest McCarthy Customer Care
http://ow.ly/OMSb30l2E79