TM
Thabani M

1 reviews | Active since Jun 2015

11 Jun 2015, 12:15

After Sales Service

On the 19 Febuary 2015 I brought a pre-owned 2010 Ford Figo from Mr Quinton Motha at Renualt East Rand Mall. On the day of collection as we were signing the delivery papers Quinton advised that the vehicles licence disc was not ready and the vehicle did not have a spare key. He promised that these elements would be Sorted out before end of Febuary 2015.<br> <br> I drove the vehicle for a full 33days with an expired disc. I had to drive from Ormonde to East Rand to go personal collect it. I found his manager who personally apologiesed and assured me that the spare key will be sorted out. <br> On the 13 April 2015 I conntected Mr Motha to follow up on the key. He apologized again and advised over email that this matter will be sorted out on the 30th April 2015. I went to the dealer on the 30th expecting my key and found a new manager who advised that he was aware of this issue and he has been given the go ahead. He advised that Mr Motha would contect me on arranging the key. Once again on the 28th May 2015 where I seat with Mr Motha who advised that he would book the vehicle in on the 2nd June 2015 for the key. Until today I have not heard anything from him.<br> <br> Does the motoring CPA Act cover this

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Replies (1)
McCarthy
McCarthy's reply17 Jun 2015, 11:39
Official
Hello Zambane,

Good day,

We would have been glad to assist but unfortunately Renault East Rand is not part of the McCarthy Group.

If there is any way we can assist please email us at ***