Absolute pathetic and ***********

<p>My car broke down on the N2 freeway in Durban. The call center is absolutely pathetic. </p> <p> </p> <p>I did not receive a reference number when I reported the breakdown to the call centre in Johannesburg. After 11 phone calls, everytime speaki ng to somebody else because of the no reference number, 3 and a half hours later being women alone on the very busy N2 freeway next to a bushy area and a informal settlement in the boiling sun (30 degrees outside and 44 degrees inside the locked car help eventually pitched up. </p> <p> </p> <p>The excuse of the call centre personnel was that they couldn't find a service provider. I eventually asked them whom they been phoning and all the tow trucks companies were from 60 km to 100 km away from the breakdown. The call centre personal did not even know that. This was the main reason why they could not get a tow truck. Only after I started to google who they've been phoning I told them they were making absolute fools of themselves. </p> <p> </p> <p>The call centre ladies pretends not the hear you and say they will return the call. After 5 to 10 minutes I phoned again and the only reaction - ooo sorry.</p> <p> </p> <p>The tow truck company (from Chatsworth - Lacoste towing) eventually arrived. The car was scratched in the process of loading the vehicle on to the truck. </p> <p> </p> <p>After all of this everyone pleas unconscious and just how sorry they are. </p> <p> </p> <p>I wanted to know who is going to fix the car and the answer angazi.</p> <p> </p> <p>I don't recommend Club McCarthy to anybody because it is an extremely bad servine provider.</p> <p> </p> <p> </p>