A year later, no Spare key and Service book

I am so unhappy with the service I got from Mc Carthy Call-a-Car in Kennilworth, Cape Town. I bought a car from them in August 2014, up until now I still do not have the spare key to the car and the car does not have a service book. I was promised these in December 2014 by a guy named Conrad Rogers after the Sales Person (Innocent Ntanjana) took a holiday in December without providing these to me.<br> <br> Is it not my right as a customer to get the Spare Key and the Service Book of the car that I buy? Is it fair for me to go for a year now without these for the car that I'm paying for? Do I need to phone the ombudsman or what? <br> <br> Please assist me with this.<br> <br> Thanks,<br> Sandisiwe