8 Months and still no Spare Key!!!!

On July 2014 I purchased a Kia Cerato from McCarthy Gesina Mastercars - Bernard Olivier assisted with the purchase - all good service till I received my vehicle - it has now been 8 months and I still have not received the spare key to my vehicle - after asking on numerous occasions for the spare key - Bernard rep**** once saying he will deliver the key the next week (that was 15 February 2015) - I have asked him many more times after this and have received no feedback or the spare key. The past weekend we had an accident with the key and desperately needed the spare key to no avail....this is unacceptable!!! Why receive good service during the purchase and once vehicle is off their grounds all good service goes out the door!!!! Also Bernard promised the dents and marks on my vehicle will be repaired also to no avail - I repaired it myself at a panel-beater - Will I need to pay more to make my own spare key for the Kia - seems that way after Customer Service/Satisfaction means nothing to them after the purchase has been finalized and they receive their commission!!! Two faced all I can say - very disappointing!!