RB
Ryan B

1 reviews | Active since Feb 2012

26 Mar 2016, 09:40

5 months and no umber plate

Good day<br> I have purchased a vehicle from the above dealership in PTA (I'm from Durban) I flew up on my own expense to purchase a vehicle which was sold to me after being contacted by a sales person (Theo Styn). After I was told that they will pay for the flights to PTA he then mentioned that it was not possible and I must arrange my own air fares. I was not too happy about this as he offered initially. He then offered that he will give me free nudge bars for my car as he saw I was upset and I was thinking of declining the offer. I liked the idea of the nudge bars and continued with the transaction. I flew up (my own expense) and when I arrived at the dealership I waited over 4 hours for my vehicle as it was not ready. Eventually the vehicle was ready but it had no nudge bars. He then said he will arrange for them to be installed in Durban along with my number plates. After a month or so I still didn't have my number plates or my nudge bars.I then contacted him to find out what is happening, Only to find out he no longer works there and a nice lady Leatitia Jansen Van Rensburg assisted me. She told me they are so sorry and that they will get my number plates to me ASAP. Today it wi

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Replies (1)
McCarthy
McCarthy's reply31 Mar 2016, 14:54
Official
Hello RYAN.BESTER,

Good day,

Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.

Your reference number with Customer Care is REF 5985.

Regards

Bidvest McCarthy Customer Care
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