1 reviews | Active since Aug 2012
2 months of frustration
Hi<br> <br> I have no one else to ask for help regarding my experience with MCcarthy Toyota Gezina. I bought a Chevrolet Utilility Sport 1.4 from them on the 14th August 2015 and discovered the following 2 issues the day my car was delivered.. <br> <br> 2 Issues:<br> 1. Oil leakage<br> 2. Missing bonnet hood release handle catch <br> <br> On the 5/10/2015, I drove my car to the dealership to sort out an oil leak which I discovered the day my car was delivered and bonnet handle. I was the one constantly sending emails and calling for updates<br> on my car. They had my car for a total of 11 days and was told that this issue was sorted. <br> <br> 15/10/2015 - 8:00am - Went to Gezina to collect my car because Mbuso kept making promises that my car will be delivered since friday, calling his manager Reggie was sadly a waste of time. I was told by the mechanic that the <br> oil issue was sorted and they are still waiting/looking for the part. <br> 15/10/2015 - 10:00am - I went to go check on my car an hour after parking it and saw an oil puddle forming AGAIN!. This issue has been going on for the last 2 months already.<br> <br> I wasted 11 days of struggling with public transport for this?
Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. Please contact us should you need additional help.
Your reference number with Customer Care is REF 5700.
Regards,
McCarthy Customer Care
***
Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. Please contact us should you need additional help.
Your reference number with Customer Care is REF 5700.
Regards,
McCarthy Customer Care
***
