CUSTOMER SERVICE CLAIM FOR Bidvest Burchmore's in Springfield Park

on the 24th of Feb 2024, I bought a KIA RIO at Buchmore's in Springfield park. The outside and everything was looking excellent but the lady at reception where i paid R71 925.00 kept reminding us please dont forget to put water at the garage. I went to the garage where I met the lady who bought Hyundai elantra we end up exchanging numbers since were both coming from the same area (Richards Bay and Empangeni) with lots of excitement. within few minutes petrol attendant called and told me the water tank is leaking i asked him how much he showed me under the car water running as he kept pouring, we opened the bonnet, the plastic water tank had crack of about 25cm visible enough to see, the words of the lady that was assisting with payments rang back meaning they knew this is going to happen, after paying R857.30 of petrol at Engen garage which is less than 1km from Buchmores, I took the car back luckily Rashid was steel there i reported the incident to him. He asked me to park the car and promised to bring the car by Wed (28th Feb 2024) which didnt happened. i waited for their call until the 2nd March 2024, I was then told the car can not be fixed, they have another car TOYOTA AURIS I told him I want my money, he told me to call his office they will assist will get my money within 10 days. I called the office sametime after dropping the call the lady who answered the phone told me to go online on their website. i tried several time with no luck, on the 15th since I was in Durban I went to their offices, I reexplained my story when I was done I was told to use my phone, I told her I dont have data she said she can not assist. Up until today my money is still with them, the car I returned it with full tank. I called the lady that I shared my contact with whom we bought cars on the same day, she had similar situation, when she was at BALLITO the car stopped moving, she had to stay over the weekend, her car was told, she was told about TOYOTA AURIS and asked to add like they asked me with desperation she added the money they then gave her better car.

I've got proof of payment for the car and petrol, I've got COR, Business registration number certificate, ID copy and notification of change of ownership all with me.

I caried lots of cost before and after this incident. I need your help, I want all my money from Buchmores.