Burchmore's incompetence

On 31/1/2019 we bought a car thru them. Every time that i phoned to request the paper work, i always got the same answer. Please stop calling, we will call you. So i stopped and waited. After i got a R1000.00 fine for the licence disk being behind, i tried contacting them, again. Monday 25/1/2019 i could not get any answer on their landline. On Tuesday 26/1/2019 after contacting their Joburg branch, I got the number of a lady who works at their office. I spoke to a manager who would have called me back - still waiting for him to call! On Wednesday 27/1/2019 I yet again tried, this time I spoke to a lady, who would also phone me back - still waiting on that call! I then got an e-mail address on their website for a Deon, he rep**** apologizing and saying that the paper work will be ready 1/3/2019. Another person from Burchmore's phoned me Wednesday afternoon, saying that he will deliver the paper work. That never happened! Today in 4/3/2019 I now have R1500.00 worth of fines and no car papers. I yet again spoke to a lady at their office this morning. She also would have called me back, after 12 and still waiting. These people have no customer service whatsoever!!!! I have never in my life experienced this level of incompetence ever!!! I will advise anyone to stay clear from this company. Absolutely pathetic!!!!!!