****** at bid in burchmores durban

I was participating on an online bid last week,had went to bidvest durban a day before to check the vehicle. When the online bid was on we were fighting the bid and won the bid, a few minutes later we we rewarded with a email saying all was successful and car payment price etc. After another 5 minutes we get another email stating servers went down during bid and needed to rerun entire auction." TOTALLY ****" it seems like some sort of tactic when they dnt get their pricing.