Sold a vehicle on false safety claims

Sold a vehicle on false safety claims — dealer principal has ignored me for over a month. In July 2026 I purchased a new 2025 Mazda CX-5 Dynamic Edition from Mazda East Rand in Boksburg. Before I bought it, the sales consultant told me — twice, in front of a witness — that the vehicle had front and rear Park Distance Control (PDC), and that the only difference from the Carbon Edition's system was that the front sensors sometimes needed to be switched off manually because other customers found them noisy in traffic. After taking delivery, I discovered the vehicle has no PDC at all — front or rear. I bought this specific vehicle because vehicle safety matters enormously to me due to a disability, and I would never have purchased it had I been told the truth. I sent a formal, detailed letter of demand to the Dealer Principal, giving 3 working days to respond. He did not respond at all within that period. When he eventually did reply, only after escalation, it was a flat denial — claiming the sales consultant had in fact told me PDC wasn't standard and offered a paid retrofit, which I declined. This is simply not true, and does not explain why I would have purchased the vehicle immediately after supposedly being told this. I contacted the sales consultant directly on *** to raise my disappointment. He did not dispute a single detail of what I say was actually told to me — he simply apologised and said he'd escalated it to management. That response does not match the dealership's own official denial. I have since escalated this to Mazda South Africa directly, and taken the matter to the Motor Industry Ombudsman of South Africa. This entire process has taken well over a month, cost me significant money in alternative transport, and caused ongoing distress, and I still do not have a resolution. Still being ignored. I will send this to Mazda HQ in Japan and will keep contacting them until I get a response. They need to know what is happening to their brand in SA. If you are considering buying from this dealership, get every single representation made to you in writing before you sign anything — verbally promised features that turn out to be missing appear to be something this dealer is willing to flatly deny ever having said. Or better yet, go elsewhere.