Empty promises and no service

Item: Mazda East Rand
Rating: 1

I took my car in for a service to Car Service City in Benoni (who BTW gave me excellent service). I was told that i needed parts for my Mazda 6 and that i can only get them from a Mazda dealer. Car service city recoommended Mazda East Rand and thats where my problems started. We phoned them to ask if the parts were is stock. I was told they do have the parts and that i could go and pay directly at Mazda and get the parts the next day. I did that on 14 December. The next day i was told that the parts will not be there and that i needed to wait another day. I was not happy as i was now without a car. The next day, i had to phone them to find out where the parts are, only to be told it will not arrive till 19 December. When i asked what the problem was, i was told there were delays in the shipment of the parts. I then phoned them again on the 19th, only to be told that the parts have not arrived and that my parts will only arrive on 3rd January2017!! I was obviously very upset and when i spoke to the branch manager he said that he is "sorry" but there is nothing they can do for me. I did offer to give me a loan car for 3 days, but the ret of the 3 weeks i now needed to wait, was now my problem. At this stage i now needed to make a plan for alternative transport over the vesitve season and the best Mazda could do was say "sorry" I phoned them again(please not that i have to phone them everytime) on the 3rd and i was told the parts are still not here, and that it shoud only arrive on the 5th of January.... Again another delay, with nothing other than a "Sorry" I had to phone them again...(surprise surprise...) today, and... again no parts, but "fortunantely" they will now arrive on the 10th of January.. And still i have to make other arrangements for a car. When i asked the manager if he can guarantee this date i was told he is "not sure" When i asked the manager if this is the quality of service they offer, he suggested i phone their customer service centre and put preassure on them.,.. I MUST PHONE THEM....??!!! I asked why he couldnt do it, and was told that " he doesnt order the parts from overseas" I asked him how and if they are going to composnsate me for the costs and inconvenience i had to endure and was given no answer. Now im not sure if i am being unreasonable here... but they have my money in their account... i do not have what i paid for.. for almost a month now... my car is not fixed and as a result and i had to incur additional costs.. and all i get from Mazda is... "sorry" I have bought a Mazda car for the last 20 years and im not sure if its time to change my brand, but this experience will certainly not prompt me to reccommned it to nayone Lets see if i get any response from someone who actually know what the hell is happening in MAZDA.. Johann Marx

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