fG
frank G

1 reviews | Active since Jan 2016

25 Sept 2019, 09:01

you never know what you get back from these guys until next time repair

I sent my car to them in Oct 2016 and it got "fixed" two months later. The big fan for cooling was damaged and can not be mount to the car. They called me once and said they would fix that. But it was hanging there when I got it back. Also big noise from turning wheels, which it is bacuse the rubber part on the axles not in the position. Ok it was simple and I fixed. BUT the gearbox still have the same issue. I took back to them again 1 month later and they told it was fine and fixed. I am happy not to waste more time with them to argue because I know they will have a lot of excuses as well. I am not an expert but a driver. I know exactly what I was driving. Recently I got a machenic to fix the problem and he told me the gear oil inside is very bad and not the same standard as it should be, because it is much more expensive. And the volvo body in the gearbox has to be rebuilt. But it was rebuilt totally before by Mayfair. He said it was very common problem and it should be cure permanently and immediately if they did. Ok I am not an expert, but if the oil inside is the cheap one, I don't expect too much from these guys. Just leave them a little bit far.

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Replies (1)
Mayfair Gearbox Nationwide
Mayfair Gearbox Nationwide's reply25 Sept 2019, 13:22
Official
Good afternoon Frank

As per our telephonic discussion regarding your automatic Volvo vehicle, I am terrible sorry that you do not wish to allow us the opportunity to assist you Sir and that your recourse has been to approach another company.  

Sir, I assure you that, if given the opportunity, I will personally address your complaint with the General Manager of the Automatic Division in Johannesburg. Please kindly let me know when you would like me to assist you and I will readily do so. 

We sincerely apologize for any unfortunate experience you have had to date with our team at the Automatic Division.  As discussed, I have asked our Service Manager, Rozante Stevens to personally call you to understand the nature of your 1 star review.

We look forward to serving you in the future. Please do not hesitate to contact me at anytime if I can be of further assistance on +***9.

I assure you of my personalised attention at all times.

 Kind Regards Samantha Brand
Communications Manager Mayfair Gearbox Group SA