vV
voice V

1 reviews | Active since Jan 2017

01 Jan 2017, 16:55

WORST SERVICE WILLNEVER RECOMMEND TO ANYONE

<p>I TOOK MY HYUNDAITUCSON TO THEM IN JULY LAST YEAR.THEY CHARGED ME R20000 TO RECON AND IT STILL WASNT RIGHT AND THEN BLAMED AN ELECTRICAL FAULT ON THE GEARBOX.AFTER I RECIEVED THE VEHICLE FROM MAYFAIR GEARBOX THE TCS AND 4WD WASNT WORKING TO WHICH WESLEY SAID IT HAS NOTHING TO DO WITH THE GEARBOX .I TOOK THE CAR TO DURBAN AND HAD A PROBLEM WITH THE TRIPTRONIC MODE IT GOT STUCK IN 3RD GEAR.I CALLED WESLEY WHO SAID TAKE IT TOTHE PINETOWN BRANCH AND TELL THEM TO CALL ME.IM SURE THEY CALLED HIM COZ THE CAR STOOD BY THEM FOR 3 DAYS AND THEY RETURNED IT SAYING ITS AN ELECTRICAL FAULT.I THEN TOOK ITTO ANAUTO ELECTRICIAN WHO SAID SIR THERE IS NO ELECTRICAL FAULT SO I TOOK IT BACK AND MENTIONED IT TO WESLEY.THE MAN TELLS ME I HAVE TAKEN THE VEHICE TO HIM OUT OF WARRANTY SO I SPOKE TO HIS DIRECTOR MR CLINTON WHO SAID ITS A YEAR WARRANTYAND AGREED TO FIX IT AT THEIR COSTING.BUT BEFORE THAT WESLEY WAS GONA CHARGE MER5800 TO SORT OUT MY BOX.BUT GUESS WHAT WESLEY TELLS METHAT BECAUSE MY RADIATOR WAS LEAKING IT BURNT OUT THE BOX.ALTHOUGH I MENTIONEDWHEN I RECIEVED THE VEHICLE FROM THEM I WAS STILL HAVING THE GEARS CHANGING PROBLEM.WESLEY THEN WANTS TO CHARGEME R6356,68JUST TO FIX MY RADIATOR.STILL MY GEARBOX IS NOT RIGHT MAYBE SOMEONE CAN ADVISE WETHER I SHOUDTAKE IT UP WITH THE CONSUMER ACT PROTECTION.</p>

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Replies (2)
vV
voice V's update23 Jan 2017, 13:04
Reviewer Update

after posting this review I received a call from the owner and he was very helpful.after listening to my side he was prepared to sort out my problem with the vehicle all at his cost.

thanks alot it really means alot to me.

Mayfair Gearbox Nationwide
Mayfair Gearbox Nationwide's reply13 Nov 2017, 10:57
Official

Dear Ebrahim

On behalf of Mayfair Gearbox, I would like to thank you for changing your review rating to 5 stars.

I am delighted that we resolved your concerns and ensured that you received the best possible service. We strive to provide the best service possible, with the highest regards to quality, customer safety and satisfaction.

At Mayfair Gearbox we constantly ensure that we provide the best possible service to our customers and their satisfaction is our reward. We really appreciate you taking the time to let us know we're doing this right. We look forward to serving you in the future and welcoming you back to Mayfair Gearbox.

Thank You Very Much For Your Rating Conversion. This helps and motivates us to do even better which is in line with our mission statement "First Time Right".

Have a splendid day further. Please do not hesitate to contact me at anytime if I can be of further assistance on +***9.

I assure you of my personalised attention at all times.

Kind Regards, Samantha Brand, Communications Manager

Mayfair Gearbox Group SA

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