What Customer Service?

<p>Today 1 Month ago booked my Ford Ranger 3.2 Double cab XLT 4x4 Auto in at Consolidated Auto in Boksburg.</p> <p>My brake booster master cylinder and my gearbox on my ford ranger was giving problems and I needed to get I fixed. My Ford rangers factory warranty is extended and all work carried out was done under innovations group (They are the underwriters for Fords Warranties.)</p> <p> </p> <p>3 days after booking my ranger in at consolidated auto they got the go ahead from innovations group the replace the break master cylinder and the mechanics also picked up that my gearbox was faulty and needed to be replaced.</p> <p> </p> <p>For some reason ford then had to send my ranger to Mayfair gearbox Auto division to do an assessment on the gearbox. 1 week after my ranger was sent to Mayfair gearbox then agreed that the gearbox was faulty and they needed to replace it. Then for some reason there was issues with my service history (my ranger went for its 75 000km service at action group ford in Krugersdorp but they signed my service book but never stamped it)</p> <p>This then took me two days of continuous calls including conference calls from myself and Wesley ( the USELESS contact person from Mayfair gearbox auto division ) and the contact persons working for innovation group to get the service plan sorted out which by the way my ford ranger has a full service history from the agents.</p> <p>After this issue was solved there was a problem that Wesley didn’t send the correct invoice amount to innovation group and this the delayed the process again and I had to sort this out again with a lot of calls to innovation group and Wesley and a lot of conference calls between the three of us.</p> <p>3 weeks later my gearbox was Reconditioned and Wesley took my ranger home to test drive.</p> <p>He then said that my ranger was fixed and sent it back to consolidated auto.</p> <p>When consolidated auto received my ranger they took it for a test drive only to find that there was a new problem with the gearbox (when you put it in reverse there was now a new banging sound so they send my ranger back to Mayfair gearbox.</p> <p>Wesley from Mayfair gearbox then said that the problem is now no longer with the auto gearbox but with my transfer case and prop shaft and he then sent my ranger to Mayfair gearbox manual division.</p> <p>After my ranger stood there for 2 days and I didn’t receive a single phone call from ANY of the above companies mentioned I phoned Mayfair gearbox manual division and spoke to Bianca.</p> <p>She then explained to me that there was a problem with my transfer case and my prop shaft and they had to repair it. This then took a lot of calls and conference calls between myself Bianca and Wesley as he somehow was still part of the problem and innovations group to get the approval to get the repairs done.</p> <p>Today it’s been a month and a week later and I still don’t know if my Ford ranger is fixed. I am very disappointed by the fact that I as there customer was the one that always had to phone them to find out what’s going on with my ranger, I am the one that always had to get in contact with innovation group to get the approvals done.Wesley that works for Mayfair gearbox , you gave the worst service that I have received in a very very very long time. I hope that your director reads this review before you lose any more customers for his business.</p> <p> </p>