W Prinsloo.

On the 17th of October I had my Jeep DJ55FTGP delivered to Mayfair Gearbox in Silverton for a repair as the box was leaking oil. This was arranged with their lady Yolande. On the 18th I phoned for feedback and was told they cannot start working on the vehicle until they receive payment. I requested a quotation and paid the 50% deposit of R25800.00 they required. On the 22nd I phoned again for a progress report and was told that they would now 5 days later open the box and order the parts required as they did not have a refurbished box available. Yolande said that they would then start the repair on Monday the 28th provided they have the parts and that I might have my car on the 31st "if all goes well". During this period promises were made to call me back. This did not happen. Yolande made contact a few times but did not have any information. Only promised to follow up on the repair. In the meantime I am stranded without a vehicle and with the experience I have had I am not confident that the repair will be of high quality and that I will receive my car this week in good running condition. The consumer is totally at their mercy. They have my R25800 deposit and my vehicle to the value of R400000 and I have absolutely no leverage to get them to perform. They have no customer relations and act as if they are doing one a favor. On their website Mayfair boasts a 1 year unlimited kilometer warranty which with the experience I have had also seems doubtful. Their quotation of R51600 to repair an oil leak is also very high. What I want is my car back this week in good running order, for Mayfair to honor their promise and to relook their ridiculous charges.