VERY DISSAPOINTED CUSTOMER

I took my car to mayfair gearbox in March 2020 before the lockdown, i just wanted them to diagnoise my car. Then one of their employees had an accident in the car while testing it. They gave me the update, apologised and said the car would be fixed. We then went throught lockdown level 5, so they closed ( Mayfair gearbox and the panelbeaters).

When they reopened i called them to find out how far they were with the car I was advised that all is in order the panel beaters are working on the car and they have been given the go ahead by insurance.

Its been 5 months and im still waiting for my car and mayfair gearbox is still waiting for my car from the panel beaters.

This has inconvenienced me tremendously especially during this pandemic!!!!!

I live in an area where public transport is a night mare and now im being forced to either take a taxi or request an uber ( which costs a hell of alot from my house). This is really unfair as I have a car that i am still paying off thats sitting only lord knows where!!!!

The issue seems to be mayfair gearboxs insurance company and the person that knocked into the cars insurance company, who are arguing. But I ask again is it fair that i the customer who was not at fault must wait for that dispute to be resolved while im not even offered a courtesy car or anything and my car is just sitting.

Its a mission for me to get ahold of the people that are helping me and when i do they tell me they will. Get back to me but they dont, i end up having to call back.

Please i just want mayfair gearbox to give me my car back with immediate effect, if they cant i will have to take legal action.

I dont even want them to fix it anymore, I will look for other ways.

Thanks