1 reviews | Active since Apr 2012
Unpresidented service levels
Our Landrover Defender experienced gearbox problems last Saturday. On Monday we took the vehicle to Mayfair Gearbox having been referred by our regular Landrover Service agent. <br> <br> Whilla took us to a guest house to wait while the gearbox was stripped We later agreed to a telephone quote and the parts were ordered so they could be couriered overnight to Upington.<br> <br> The next morning at around 10h30 Whilla phoned us to say that the parts have arrived. At 17h45 we were informed that there was an issue with the 3rd gear and that everything would have to be removed and disassembled again. Due to work pressures my wife had to be back in Pretoria so we tried to make arrangements for her to fly back in the morning . Michael the franchise owner then told us that \no he promised the vehicle would be finished and that he would deliver in to the guesthouses soon as it is finished". At 03h00 on 18 Nov Micheal phoned to tell me that he was outside the guesthouse and that our vehicle was ready. <br> <br> This is really beyond anything I have ever experienced so if you ever experience gearbox or diff problems in the Northern Cape phone Mayfair on ***"""
Thank you very much for the great compliment, will pass it on to mike and his team
Kind regards
Lynn Ellis
Mayfair Gearbox Customer Care
***
Thank you very much for the great compliment, will pass it on to mike and his team
Kind regards
Lynn Ellis
Mayfair Gearbox Customer Care
***
Dear Charles
On behalf of Mayfair Gearbox, I would like to thank you for the wonderful review you posted about our Upington Division and Michael and his team. They are an exceptional team and we are proud of them. We strive to provide the best service possible, with the highest regards to quality, customer safety and satisfaction.
At Mayfair Gearbox we constantly ensure that we provide the best possible service to our customers and their satisfaction is our reward. We really appreciate you taking the time to let us know we're doing this right. We look forward to serving you in the future and welcoming you back to Mayfair Gearbox.
Thank You Very Much For Your Valuable Feedback. This helps and motivates us to do even better which is in line with our mission statement "First Time Right".
Have a splendid day further. Please do not hesitate to contact me at anytime if I can be of further assistance on +***9.
I assure you of my personalised attention at all times.
Kind Regards, Samantha Brand, Communications Manager
Mayfair Gearbox Group SA
***
Dear Charles
On behalf of Mayfair Gearbox, I would like to thank you for the wonderful review you posted about our Upington Division and Michael and his team. They are an exceptional team and we are proud of them. We strive to provide the best service possible, with the highest regards to quality, customer safety and satisfaction.
At Mayfair Gearbox we constantly ensure that we provide the best possible service to our customers and their satisfaction is our reward. We really appreciate you taking the time to let us know we're doing this right. We look forward to serving you in the future and welcoming you back to Mayfair Gearbox.
Thank You Very Much For Your Valuable Feedback. This helps and motivates us to do even better which is in line with our mission statement "First Time Right".
Have a splendid day further. Please do not hesitate to contact me at anytime if I can be of further assistance on +***9.
I assure you of my personalised attention at all times.
Kind Regards, Samantha Brand, Communications Manager
Mayfair Gearbox Group SA
***