1 reviews | Active since Aug 2014
They got my Bakkie ****** and now it is my problem!!!!!
<p>They got my vehicle ****** or high jacked or something. I have been struggling 4 weeks now to get any info out of them and they just do not cooperate in any way. I contacted them and Action Ford numerous times and I have no idea about what is going on. In my knowledge if they get my vehicle ****** it is their responsibility to claim from their insurance and not mine. These people do not understand this concept and want to claim on my insurance?????????????? I suggest that the Ford group do not use Mayfair Gearbox again for anything because if this is how they treat Ford's cutomers and Ford decides to use them again then it tells alot about Ford and their customer service. </p>
Good afternoon .
Thank you for your information. Our head office will contact you shortly.
Good afternoon .
Thank you for your information. Our head office will contact you shortly.
Good afternoon Chaques
Good afternoon Chaques
Good afternoon Mr. Van Der Vyver
We have acknowledged receipt of your complaint and have liaised directly with yourself and your representatives via email and telephonic correspondences over the several weeks since your complaint.
The matter has been dealt with swiftly at both insurance company and legal levels and thus the discussions are confidential and therefore we will not disclose them on a social media platform. We are advised to update you that a meeting was held this morning with Ford South Africa representatives and our represented Insurer who has advised that it was resolved that your Insurer would advise you to submit a personal theft/ Hijacking claim against your personal insurance policy. All parties were in agreement that this was the correct course of action to take and the correct procedure to be followed. Please be assured that the matter is being handled by our insurers, your insurer and Action Ford’s insurer.
We are confident that after this morning’s meeting the matter will be resolved amicably and with a speedy resolution for you.
I assure you of my personalised attention at all times. Should you wish to meet with me personally to discuss your complaint, please do not hesitate to contact me at anytime on +***9.
Kind Regards, Samantha Brand, Communications Manager
Mayfair Gearbox Group SA
Good afternoon Mr. Van Der Vyver
We have acknowledged receipt of your complaint and have liaised directly with yourself and your representatives via email and telephonic correspondences over the several weeks since your complaint.
The matter has been dealt with swiftly at both insurance company and legal levels and thus the discussions are confidential and therefore we will not disclose them on a social media platform. We are advised to update you that a meeting was held this morning with Ford South Africa representatives and our represented Insurer who has advised that it was resolved that your Insurer would advise you to submit a personal theft/ Hijacking claim against your personal insurance policy. All parties were in agreement that this was the correct course of action to take and the correct procedure to be followed. Please be assured that the matter is being handled by our insurers, your insurer and Action Ford’s insurer.
We are confident that after this morning’s meeting the matter will be resolved amicably and with a speedy resolution for you.
I assure you of my personalised attention at all times. Should you wish to meet with me personally to discuss your complaint, please do not hesitate to contact me at anytime on +***9.
Kind Regards, Samantha Brand, Communications Manager
Mayfair Gearbox Group SA