CC
Charl C
1 reviews | Active since Jan 2019
08 Nov 2019, 08:01
Stunning service!!!!!!!!!!!!!
in my 15 years of adulthood i have never dealt with a company like Mayfair gearbox specialists, absolutely stunning, from the start that they received my car i only received excellent service. one specific lady i want to highlight is Candise, she is an absolute star and the company can be so glad they have her on their team. she always made me feel better and made me to think positively about my car. she is an individual that can teach 95 % of dealerships, car dealerships how to work and treat customers.best service i had and she as a person gave me hope again.... ill aleays be thankfull towards her, Thank you sooooo much Candise.
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Mayfair Gearbox Nationwide's replyOfficial
08 Nov 2019, 09:21Dear Charl
On behalf of Mayfair Gearbox, thank you for your excellent review and five star rating and the wonderful words of acknowledgement. We are delighted to hear that you had such a great experience interacting with our customer support team. Feedback like yours helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, we appreciate you taking the time to send us your review.
We absolutely agree with you. Candise is certainly a Mayfair Gearbox Ambassador for our ethos of ‘First Time Right’ and we will ensure that she is recognised and rewarded for her excellent customer service. Our entire team are fully committed to our company standard of the Customer Experience and constantly ensure that our company provides the best possible service to our customers and their satisfaction is our reward.
We really appreciate you taking the time to let us know we're doing this Right.
We look forward to serving you in the future and welcoming you back to Mayfair Gearbox.
Have a splendid day further. Please do not hesitate to contact me at anytime if I can be of further assistance on +***9.
I assure you of my personalised attention at all times.
Kind Regards, Samantha Brand, Communications Manager
Mayfair Gearbox Group
***
Mayfair Gearbox Nationwide's reply08 Nov 2019, 09:21
Official
Dear Charl
On behalf of Mayfair Gearbox, thank you for your excellent review and five star rating and the wonderful words of acknowledgement. We are delighted to hear that you had such a great experience interacting with our customer support team. Feedback like yours helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, we appreciate you taking the time to send us your review.
We absolutely agree with you. Candise is certainly a Mayfair Gearbox Ambassador for our ethos of ‘First Time Right’ and we will ensure that she is recognised and rewarded for her excellent customer service. Our entire team are fully committed to our company standard of the Customer Experience and constantly ensure that our company provides the best possible service to our customers and their satisfaction is our reward.
We really appreciate you taking the time to let us know we're doing this Right.
We look forward to serving you in the future and welcoming you back to Mayfair Gearbox.
Have a splendid day further. Please do not hesitate to contact me at anytime if I can be of further assistance on +***9.
I assure you of my personalised attention at all times.
Kind Regards, Samantha Brand, Communications Manager
Mayfair Gearbox Group
***