PN
Pieter N

1 reviews | Active since Mar 2017

07 May 2018, 15:39

Slegte diens en kwaliteit!!!

My voertuig is nou al vir die 3 keer terug na Mayfair vir herstel...swakste diens en vakmanskap...kan nie eers die eienaar bel nie...n Mr. Michael Koeler....patetiese diens...sal al my vriende en familie sê om nooit van Mayfair gebruik te maak nie....

Skaam my vir n diens waarvoor ek betaal en sulke nonsens terug te verwag!!!!

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Replies (2)
Mayfair Gearbox Nationwide
Mayfair Gearbox Nationwide's reply07 May 2018, 16:50
Official

Dear Mr. Niemand

Thank you for your information.

Our head office will contact you shortly

Mayfair Gearbox Nationwide
Mayfair Gearbox Nationwide's reply14 May 2018, 10:11
Official

"WITHOUT PREJUDICE"

Dear Mr. Niemand

Sir, we have consistently addressed your complaint with you directly offline as well as with the OE supplier your matter relates to.

We are confident that our one on one communication with you has detailed the situation and made clear our companies concerns regarding your vehicle. The warranty issue has been addressed with the relevant personnel at the respective OE supplier. Please revert to them directly in this regard.

We hereby view this matter as resolved however our management are happy to meet with you personally to discuss your vehicle however we would advise; and hope that you will respect; that our company will no longer engage with any further online communication with you; as the matter is complex; your post does not reflect the facts as they are and requires a one on one meeting if you so require. We are open to accommodating such should you wish to pursue this course of action.

We await your kind feedback offline via email or telephonically.

Kind Regards

Samantha Brand, Communications Manager

Mayfair Gearbox (Pty) Ltd, ***