MB
Mbuso B
1 reviews | Active since Nov 2019
18 Nov 2019, 11:53
Sharon you were very helpful.
Thanks to Sharon who works for May Gearbox Head Office. She rescued me from a very poor service I had with one of their franchises in Zululand. I strongly recommend that if you are experiencing any bad service from Mayfair be in contact with her, she may be able to help resolve the problem. Unfortunately, I will not be able to rate the Mayfair Gearbox brand 5 star because the help I received from Sharon was damaged control related and not necessarily service based. To help company improve its reputation in the market I think it's important to provide honest feedback.
You can reach Sharon on ***.
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Mayfair Gearbox Nationwide's replyOfficial
18 Nov 2019, 12:22Dear Mbuso
On behalf of Mayfair Gearbox, thank you for your honest review and acknowledgment of the excellent service received from Sharon. I am sorry to hear about the problems that you experienced with the Zululand franchise and am delighted that Sharon was able to resolve the situation to your satisfaction. Feedback like yours helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, we appreciate you taking the time to send us your review.
We absolutely agree with you. Sharon is certainly a Mayfair Gearbox Ambassador for our ethos of ‘First Time Right’ and we will ensure that she is recognised and rewarded for her excellent customer service. We really appreciate you taking the time to let us know that Sharon is doing this Right.
Once again we sincerely apologise for the poor service you endured in Zululand and we look forward to serving you in the future and welcoming you back to Mayfair Gearbox.
Have a splendid day further. Please do not hesitate to contact me at anytime if I can be of further assistance on +***9.
I assure you of my personalised attention at all times.
Kind Regards, Samantha Brand, Communications Manager
Mayfair Gearbox Group
Mayfair Gearbox Nationwide's reply18 Nov 2019, 12:22
Official
Dear Mbuso
On behalf of Mayfair Gearbox, thank you for your honest review and acknowledgment of the excellent service received from Sharon. I am sorry to hear about the problems that you experienced with the Zululand franchise and am delighted that Sharon was able to resolve the situation to your satisfaction. Feedback like yours helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, we appreciate you taking the time to send us your review.
We absolutely agree with you. Sharon is certainly a Mayfair Gearbox Ambassador for our ethos of ‘First Time Right’ and we will ensure that she is recognised and rewarded for her excellent customer service. We really appreciate you taking the time to let us know that Sharon is doing this Right.
Once again we sincerely apologise for the poor service you endured in Zululand and we look forward to serving you in the future and welcoming you back to Mayfair Gearbox.
Have a splendid day further. Please do not hesitate to contact me at anytime if I can be of further assistance on +***9.
I assure you of my personalised attention at all times.
Kind Regards, Samantha Brand, Communications Manager
Mayfair Gearbox Group