Seeking Assistancetance regarding the Greabox

Hellow Peter, kindly assist in the following matter

I took a VW polo gearbox for a repair to Mayfair Gearbox in Mpangeni(Station) last month on 9/6/2026. They then sent me two quotations one got 3 months warranty and was costing R8 625.00 and the other one was a 6month warranty amounting R14 375.00 I then chose the 1st one paid R6000.00.

They kept the gear box for 3weeks without updates what so ever, I ended up phoning them for follow up, they said” they were very sorry for delays, on of their technician went home due to emergency reasons” of was very odd to me.

On that 3rd week (Friday), I was then told the told to settle the amount n collect the box. I did that and I even hired someone to collect it. Unfortunately they refused to give him the box saying my payment doesn’t reflect despite proof of payment issued of which I understood as said sometime client reverses the money. They were kind enough to send my box to the taxi rank the following day although he never paid for that taxi, I did. I received the box and send it straight to the mechanic that day. Luckily he wasn’t that busy than started to work on it. Unfortunately I shortly received a call that the gear is wide open not fixed at all. I came back, took pictures and video and sent to the Indian guy from Mayfair, i forgot his name. He started being supper aggressive and said the gearbox was properly fix he checked it before sending it, that guy who’s helping me is just a bush mechanic….

I said sir can we switch to video call so that I can at-least the show you where the problem is , because I couldn’t properly explain as I know nothing about cars and the language bearer between the mechanic and the Indian guy( I’m very sorry for that of course, I just forgot his name)was a problem. As soon as he saw the problem he then told me to wait n promise to come back to in an hours time. I waited for the day up until the next day of is Monday. I sent him a WhatsApp indicating that I’m not happy with the service received I even sent the email pleading for a refund, stating all the reasons, and that wasn’t ready to wait another 4 weeks for them to fix it.

He ignored my messages and told me he is sorry for everything happened, he then arranged a car to come collect it. The next to days they told me the box was fixed, I told them to bring it. They are no drivers available they the sent it via taxi rank again. I collected it and took it back the mechanic again. The next day mechanic to told he is not happy with the gearbox’s diff it’s too stiff(hard) to twist. I phone guy from Mayfair they said it will loosen up. The mechanics did exactly that and landed the car back to me. It was ok no weird sounds even the gears were perfectly fine.

The following day i drove it to work no problems that indicated. It was the next day where I got Doctors appointment in EMpangeni. I drove all the from Hlabisa with not problems at all. The problem started when I came from Doctors appointment by the 4way stop the car refused to take all the gears. After a while I manages to escape the traffic as I got lucky it was able to atleast pick the R gear. I then phone the very same Indian guy to help out. They were kind enough help me, they took the car to their warehouse to examine it. After while they told it’s not a gearbox but a small container that bypasses the fuel. He said i has that small container i do not need to go gans because it gonna be costly more. He estimated R1 500.00 he said if i give him 700 he will fix it quick for me. I said go ahead. In 20 minutes time he phoned n told me it’s all sorted and that I must send the money via cash send. I did that. I took then took a car. To me it was ok until the next day when I was driving to the wedding in Richards Bay, just when I off ramped on a gravel road I started hearing weird sound coming from the front. I drove very slowly as I wasn’t sure what wrong and there was no signal to even make a phone call, I managed to make it the event. The mechanic managed to check and discovered the gearbox mounting below was missing.

I then phone the Indian guy again reporting the matter he promise to get me help but never showed. I managed to get hold of my mechanic he fixed that mounting but then the discovered the very same gearbox is leaking in between silicone the used to bind the box. I told the Indian guy again via WhatsApp, he simply blue ticked me. Today I asked a friend who recommended them for me to tell them I’m not happy with all the treatment received,

I then received a call from the very same Indian guy asking where the gearbox licks I sent him photo and videos of it. He simply rep**** “ that’s the mechanic’s problem not theirs, even the mounting thing he said it’s the mechanic who forgot putting it yet the car was last touched by them at the their warehouse. I strongly feel like this is a sabotage as I never chose the 6month warranty quotation. And also I feel they are taking advantage of the fact that I’m a women.