XN
Xoliswa N

1 reviews | Active since Jun 2016

15 Jun 2016, 12:47

Refusal to fix truck after it has been returned for the third time

<p>My truck had a gear selection problem and was taken to Mayfair Gearbox for the first on the 12/8/2015 to repair gearbox.</p> <p> </p> <p>Mayfair Gearbox repaired and warrant the gearbox for 1 year. For the second time on the 9/9/2015, the truck was again taken back to Mayfair for similar problem and Mayfair again agreed to fix the problem considering this happened in a space of less than 1 month. For the third time on the 26/1/2016, the truck was once again taken to Mayfair for similar problem and Mayfair this time negotiated that we go 50/50 owing to the claims that it could be due to driving style, thus Qiniseka carried cost of parts and Mayfair carried cost of labour this for me made zero sense however I agreed to it as needed the truck to be on the road urgently as had had a commitment to deliver goods.</p> <p> </p> <p>The gearbox has been recently damaged for the 4th time and Mayfair completely refused to honour their warranty which is due to expire in August 2016. It is also very irritating that the same problem keeps happening. It makes no sense that a truck will be going in for more than 3 times with the same problem. I in all honesty want my truck fixed</p> <p> </p> <p>These are the 2 contact people who I have spoken to at Mayfair</p> <p>Contact person: Monique Pace</p> <p>Owner: Mike Lawlor</p> <p>Tel: 011 ********** </p>

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Replies (1)
Mayfair Gearbox Nationwide
Mayfair Gearbox Nationwide's reply28 Jun 2016, 08:24
Official

Good Day Xoliswa

Please can you answer correspondence send to you

Kind Regards Lynn