Professional, friendly, open and open service, with understanding and a very personal feeling

My 2004 Renault Scenic suffered a breakdown, that required the output shaft of the gearbox to be replaced. At first only my gearbox was sent to Mayfair by my usual service centre, which was overhauled completely by Mayfair for an extremely competitive price and in very good time. However when the gearbox was sent back to the original workshop (that is, not Mayfair), it turns out there was additional damage to the side shaft, not originally noticed by the mechanic, and therefore not sent off to Mayfair with the gearbox to be looked at. The car was then sent back to Mayfair in its entirety for them to be able to look at the situation as a whole.

The part concerned turns out to be not all that easy to come by for my particular car, and all in all Mayfair certainly went above and beyond for me in terms of their service and workmanship, the speed at which they worked and sympathising with my circumstances. At all times when dealing with them, I was kept fully in the loop as to what was happening, and I was welcomed heartily at their premises when I went to have a look for myself what the actual damage was. They practically rolled out the red carpet for me to see the damaged shaft underneath the car, and were in no way reluctant for me to see any part of their operation, which for me goes a very very long way to generating trust, not something I say lightly.

When all was said and done, they made every effort to make sure I was satisfied with their service, and they made the effort to understand my circumstances and handled my case with great care and attention.

Thank you to the entire team who worked on my car, but in particular Noni, who dealt with my very frequent calls for information and kept me in the loop, Brad for so patiently explaining the problem and overseeing the actual repairs, and Francois for taking a personal interest in me, not leaving me feeling like just another customer code, and for pulling it all together.

Highly, Highly recommended operation.